Overview of the Ordering Process

Once you place your order and send in your artwork, within 24-48hrs you’ll receive an ‘e-proof’ showing your artwork on a mockup of the item(s) you’re purchasing. At that time, you’ll have the opportunity to approve it, or make suggestions for changes and improvements. Once you’ve approved the art, we will process your order. Keep in mind the charges will not change from what was shown in the order confirmation you received at the start of the process unless something has changed (quantity, additional imprint colors or quicker shipping) – and then only if you’ve approved them in advance.

Remember, NOTHING goes into production without your approval!


What kind of artwork can I submit?

Promotional Products – Silkscreen T-Shirts Production Ready Art Specifications

Clients are welcome to submit production ready graphics for any projects. Please setup your production file to the following specifications: We accept Mac or PC-based files and will preflight and resize your artwork to fit the promotional product’s imprint area at no charge.

Acceptable File Formats

  1. Any Vector-based, EPS file. All placed images and fonts must be provided. To avoid type style conflicts, type must be converted to outlines.
  2. Adobe CS3, (or earlier) – All placed images and fonts must be provided. To avoid type style conflicts, type must be converted to outlines or curves. Placed images must be at least 600 dpi @ 100% of production size.
  3. Hi-res PDF
  4. Four-color process of dye sublimation items images should at least be 300dpi at the size that they will be printed.
  5. Make sure designated colors are set within the file to the proper color palette. (CMYK or PMS Solid Colors. No RBG please).

Formats that will Require Additional Work

Common File Errors 

What if I don’t have artwork?
Don’t worry. Send us what you have. Our professional art team will work with what you have to create exactly what you need. Don’t have art? Just tell us what you’re thinking of, and we can create it for you.

Do you keep my art on file?
Yes! We keep your artwork on file to make reordering and using your art on other products simple and easy!

Where do I send my artwork?
Attach your artwork when you place your order. You can send up to 7 MB to info@byoglobe.com or e-mail directly to your Customer Care Representative. Files over, 7 Megs, should be sent via FTP provider (Dropbox, WeTransfer). Contact us for instructions. In all cases, please be sure to include your order # and contact information.

Can I specify a PMS color for my imprint?
PMS color matches are available on most promotional products. Just let us know which colors we should be using when you place your order. Please note some promotional product manufacturers charge additional fees for a PMS match. We will notify you and update your order total before proceeding with production. If PMS color matching is not available on an item, the closest available color will be selected.

Shipping & Delivery

What are typical production time and delivery times?

It depends on the product(s) you order. Production time typically is 7-10 business days once the proof is approved. Some items can take more than 7-10 business days. We will notify you if that is the case. Production time begins after your order has been processed and you have signed off on your proof.

Production days do not include the following:

How do I request a rush order?

If you need a product quicker than the stated production time, please contact us to discuss the options. Production time for rush service varies by product. Depending on the item, additional fees may apply.

How do I get shipping and pricing info?

Please note that freight charges are based on standard ground delivery to the 48 contiguous states. Extra shipping for delivery to Alaska and Hawaii, International destination as well as any expedited shipping methods will be quoted and communicated before the order is processed.

Shipping & Taxes will be calculated during the checkout process. If you need a more formal price quote, please contact us at info@byoglobe.com or 1-888-855-5359.

Can I split my order and ship to multiple locations?

Can I ship internationally?

Can I ship on my own shipping account?
Yes, you are more than welcome to use your own shipping account number for freight charges. There is a third-party handling fee of $5.00 per order.


What type of payments do you accept?
We accept four different forms of payment: Credit Card, Check, Purchase Order or PayPal. The Credit Cards accepted are Visa, MasterCard, American Express, and Discover. We offer net 30 terms for most government and educational institutions. International customers, please call for available payment options.

When do you charge my credit card? Do you require pre-payment?
When the order is placed, we require a 50% down payment. Then we bill you the remaining balance once your order is ready to be delivered or shipped.

General Ordering Information

What if I receive more or less than I ordered?
We charge you only for what you ordered. In the unlikely event, we ship fewer than ordered; you’ll be charged only for what you received.

Can I cancel or change my order?
You may cancel at any time before production. For apparel orders, there will be a 15% restocking fee charge plus the cost of shipping the garments back to the supplier. Once items have been imprinted with your logo, we can no longer accept a cancellation. If you need to change your order for any reason, please contact your Customer Service Representative and they’ll be happy to assist you.

What are set up charges?
Most of the items we offer have ‘set-up’ charges (screen charges, die charges, etc.). It is important to note these are NOT art charges. These are charges to create the screen, die or other necessary items to imprint your specific logo.

If I reorder an item will I pay set-up charges again?
Yes there is a set up charge for re-orders (except for embroidery), but it is at a discount. Once we’ve done your logo in a digitized format for embroidery, we don’t charge you a new tape or digitizing charge to embroider any other item.

Will I see a proof before my order goes into production?
Yes, unless it is an exact reorder, you always see a virtual ‘e-proof’ of your item which must be approved by you before we proceed.

Do you charge sales tax?
We collect all applicable taxes for goods and services shipped into Florida. Customers in other states may be required to remit use taxes. If your organization is exempt, please supply your Customer Service Representative with your resale or tax-exempt certificate.

Can I order in quantities smaller or larger than those shown?
Most of the time the minimum quantity shown is the required minimum, although we encourage you to call if your requirements mean you need fewer items so we can offer assistance if possible. If you need to order more than the quantities shown, please call 855-855-5359 as additional discounts may be available.

What if I don’t see the product I’m looking for?

ByoGlobe has access to thousands of products with worldwide sourcing capabilities. If you don’t see it online, don’t worry – we can find whatever you need. We can also help create a custom product for your business.

Use of Trademarks
If we use artwork you have supplied to imprint your product, you are warranting that you have unrestricted right and authority to use and distribute that artwork.